Allmänna villkor

CONTENT:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Application

Article 4 - The offer

Article 5 - The contract

Article 6 - Right of withdrawal

Article 7 - Costs of exercising the right of withdrawal

Article 8 - Exclusion of the right of withdrawal

Article 9 - Price

Article 10 - Conformity and guarantee

Article 11 - Delivery and implementation

Article 12 - Standing order: duration, termination and extension

Article 13 - Payment

Article 14 - Complaints procedure

Article 15 - Disputes

Article 16 - Additional or different provisions

ARTICLE 1 - DEFINITIONS

The following definitions apply in these conditions:

Subsidiary contract: a contract in which the consumer purchases products, digital content and / or services in connection with a distance contract and these items, digital content and / or services from the entrepreneur or from a third party on the basis of a contract between this third party and the entrepreneur to be delivered;

Thinking time: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession, company or craft and concludes a contract with the entrepreneur;

Day: calendar day;

Digital content: data created and delivered in digital form;

Standing order: a contract that relates to a range of products and / or services whose delivery and / or purchase obligation extends over a certain period of time;

Persistent data carrier: any (auxiliary) means, including e-mail, that enables the consumer or entrepreneur to store personally addressed information in such a way that future access and unchanged reproduction of the stored information is possible.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling off period;

Sample form: the withdrawal form, which is made available to the consumer by the entrepreneur and can be filled out by the consumer if he wishes to exercise his right of withdrawal;

Entrepreneur: the natural or legal person who offers products and / or (access to) digital content (s) and / or services to consumers at a distance;

Distance selling contract: a contract whereby, within the framework of a system for the distance selling of products and / or services organized by the entrepreneur, only one or more  remote communication techniques  with the consumer are used until the contract  is concluded;

Remote communication technology: a means that can be used to conclude a distance contract without consumers and entrepreneurs having to be in the same room at the same time.

General terms and conditions: these general terms and conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

Företag: Lerboda

 

ARTICLE 3 - APPLICATION

  1. These general terms and conditions apply to all offers of the entrepreneur and to all distance contracts and orders between the entrepreneur and the consumer.
  2. Before the conclusion of a distance contract, the text of these general terms and conditions is made available to the consumer. If this is justifiably not possible, it is pointed out before the distance contract is concluded that the consumer can see the general terms and conditions of the entrepreneur, in what form they can be viewed and that the general terms and conditions can be sent to the consumer as soon as possible free of charge.
  3. If the distance contract is concluded electronically, then contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer electronically in such a way that the consumer can easily save them on a permanent data carrier. If this is not possible before the distance contract is concluded, it is indicated where the general terms and conditions can be viewed electronically and that they can be sent free of charge, electronically or otherwise, at the consumer's request.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 apply accordingly, and in the event of conflicting general terms and conditions, the consumer can invoke the provision that is most convenient for him.
  5. If one or more provisions of these general terms and conditions are annulled or annulled in whole or in part at any time, the other provisions of these general terms and conditions remain valid and the relevant annulled or annulled provision is immediately replaced by a new one that complies with the The purpose of the original provision largely corresponds.
  6. Situations that are not regulated in these general terms and conditions must be interpreted in the sense of these general terms and conditions.
  7. Ambiguity about the interpretation or content of one or more provisions of our terms and conditions must be interpreted in the sense of these general terms and conditions.

ARTICLE 4 - THE OFFER

  1. The offer expressly states if it is an offer that is valid for a limited period of time, or if the offer is subject to conditions with suspensive or dissolving effect or any other condition.
  2. The offer of the entrepreneur is non-binding. The entrepreneur is therefore entitled to change and supplement the offer.
  3. The offer of the entrepreneur contains a complete and precise description of the products and / or services offered at all times. The description is sufficiently detailed to allow an adequate assessment of the offer by the consumer. If the entrepreneur uses images that indicate that these images show the product offered, they are a true representation of the products and / or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
  4. Product images are a true representation of the products offered. However, the entrepreneur cannot guarantee that the colors shown exactly match the real product colors.
  5. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with the acceptance of the offer. This affects in particular:
  • the price including taxes;
  • any shipping costs;
  • the manner in which the contract is concluded and what actions arenecessary for this purpose;
  • the calculation of the level of the long-distance communication tariff if thecost of using the long-distance communication techniques is calculated on a basis other than the regular basic tariff for the means of communication used;
  • whether the contract will be archived after conclusion and, if so, how it canbe viewed by the consumer;
  • the minimum term of the distance contract in the case of a standing order;
  • the application of the right of withdrawal;
  • the type of payment, delivery and execution of the contract;

ARTICLE 5 - THE CONTRACT

  1. The contract is concluded subject to the provisions of paragraph 4 at the time of acceptance of the offer by the consumer and compliance with the associated conditions.
  2. If the consumer has accepted the offer electronically, the dealer will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the contract.
  3. If the contract is concluded electronically, the entrepreneur takes suitable technical and organizational measures to secure electronic data transmission and ensures a secure Internet environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. Under the law, the entrepreneur can find out whether the consumer can meet his payment obligations, as well as all the facts and factors that are important for the responsible conclusion of the distance contract. If the entrepreneur has good reasons on the basis of this examination not to conclude the contract, he is entitled to refuse an order or an order or to set special conditions for the execution of the order or the order stating the reasons.
  5. The entrepreneur sends the consumer the following information in writing or at least in a way that the consumer can save it on a durable medium at the latest when the product, service or digital content is delivered:
  6. the visiting address of the business establishment to which the consumer can complain;
  7. the conditions and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  8. Information about guarantees and existing customer service after purchase;
  9. the price of the product, service or digital content, including taxes;
  10. if applicable, the cost of delivery;
  11. the type of payment, delivery or execution of the distance contract;
  12. the conditions for termination of the contract if the contract has a term of more than one year or is unlimited;
  13. the model withdrawal form if the consumer has a right of withdrawal.
  14. In the case of a long-term business relationship, the provision in the previous paragraph applies only to the first delivery.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When delivering products:

  1. When purchasing products, the consumer can terminate the contract within 14 days without giving any reason.
  2. This reflection period begins on the day after the consumer himself or a representative named by him and previously notified to the entrepreneur has received the product.
  3. If the consumer has placed several products in the same order, the reflection period begins on the day on which the consumer or a third party designated by him has received the last product. Provided that he has clearly informed the consumer before ordering, the entrepreneur may refuse to order several products with different delivery times.
  4. In the case of a product delivery consisting of several consignments or parts, the reflection period begins on the day on which the consumer or a third party designated by him has received the last consignment or the last part of the delivery;
  5. In the case of a contract aimed at the regular delivery of products within a certain period of time, the reflection period begins on the day on which the consumer or a third party designated by him has received the first product.

For services and digital content that are not delivered on a tangible medium:

  1. If a service contract or a contract for the delivery of digital content is not delivered on a tangible medium, the consumer can terminate the contract without reason within a period of fourteen days. The fortnight begins on the day after the contract is signed.

In the event of failure to inform about the right of withdrawal, there is an extended reflection period for products, services and digital content that are not supplied on a tangible data medium:

  1. If the entrepreneur has not provided the consumer with the information required by law about the right of withdrawal or the model withdrawal form, the reflection period ends twelve months after the end of the original reflection period, which was determined in accordance with the preceding paragraphs of this article.
  2. If the entrepreneur has made the information mentioned in the previous paragraph available to the consumer within twelve months of the start of the original reflection period, the reflection period ends 14 days after the day on which the consumer received this information.
  3. During the cooling off period, the consumer treats the product and the packaging carefully and only unpacks or uses the product to the extent necessary to be able to judge whether the product meets his requirements. If the consumer wishes to exercise his right of withdrawal, he will send the product back to the entrepreneur in accordance with the reasonable and clear instructions of the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and in the original packaging.
  4. If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur within 14 days of receiving the product. The consumer can communicate this using the sample form. After the consumer has informed that he wants to exercise his right of withdrawal, he must return the product within 14 days. For example, the consumer must provide proof of dispatch that the goods delivered have been returned on time.